COVID-19


 

 

 

 

COVID-19 Resources


VA-MD College of Veterinary Medicine – Expert Advice About COVID-19


American Veterinary Medical Association (AVMA) – COVID-19 FAQ

 

 

CVCA COVID-19 Client Protocol 

CVCA’s top priority right now is the safety of our team and doctors and other clients. In order to continue offering our services and to keep within the Centers for Disease Control (CDC) and World Health Organization (WHO) guidelines regarding the transmission of COVID-19, we are making the following changes to our client protocol today and lasting for as long as the recommendations are in place.

New CVCA Client Protocol  

Pet owners refuse to follow the new protocols, you will be asked to reschedule when COVID-19 guidelines are no longer in place. 

     Notes

     **Email vs. caling us with any questions, due to limited staff. 

     **All pets must be secured, with a leash or in a carrier, by the client when getting the pet           out of the vehicle, not by a CVCA staff member.

     **Keep vehicles parked in the same parking space throughout appointment so staff can           easily return your pet.

1- In order to protect the safety of our team, our doctors and other clients, we request that all clients that are showing signs of illness that can be associated with COVID -19 remain at home and not bring their pet to CVCA offices.

2- We are asking pet owners not to enter the building, in order to minimize contact distances between our pet owners and our staff in our buildings that can have small spaces including examination rooms and diagnostic procedure rooms we are asking that pet owners not enter the building.

3- Prior to your appointment, please ensure that you have completed our Online Registration Form. We request all clients, (New and Recheck), complete this form as there are new questions to obtain information needed to adhere to our adjusted workflow

4 – When you arrive for your appointment, please contact our office to alert our team you have arrived and what type of vehicle you are in. Please remain in your vehicle and our staff will come to meet you. Once outside, we will require you to remove your pet from your vehicle. All pets must be secured, with a leash or in a carrier, by the client when  getting the pet out of the vehicle , not by a CVCA staff member.  Our team will take your pet in for their appointment.  

5 – We ask that you remain on site in your vehicle during your pet’s appointment so that you are immediately available should we have any questions and in order to return your pet to you as quickly as possible to reduce their stress.

6 – If any additional information is needed prior to performing our diagnostics, or any additional tests are needed beyond the examination, blood pressure, echocardiogram and ECG, a team member or doctor will contact you via phone.

7 – Once your pet has been fully evaluated, the doctor will contact you via phone to go over their findings, recommendations and answer any questions you may have. Your call will then be transferred to a client service representative that will collect payment via credit card over the phone. We ask our clients to please use credit cards vs other payment types (cash or check)

8 – A complete copy of your pet’s cardiac evaluation will be emailed to you by the end of the day. All prescriptions will be faxed to the pharmacy of your choice and medications dispensed in-house will be brought out to you with your pet when the evaluation is complete.

We are in a difficult time and we ask, for the safety of everyone, for your patience and understanding at this time.

Thank you,

CVCA Cardiac Care for Pets